Call parking problem

[edjohnson]

I have a user who reports that she can no longer park calls. Instead the calls go on hold. She is specific in telling me she presses 'Park' then dials the extension, then presses 'Park' again, only to have the call remain on hold on her phone.

We tried rebooting the DVM and we tried reassigning my phone, in a different city, as the park extension. When it was configured on my phone, we could park calls on it and retrieve calls from it, without problem. When we moved it back to her site, it resumed failing.

I'm open to any siggestions at this point. Thanks.

[jinxed]

What are the DEP settings on the HQ server? and DVM server?

[edjohnson]

I had checked the 'health' of the phone in USERS and in individual IP phones but not in Quick Look, Site, Switch. IP Phone Maintenance where I found it to be 'out of service'. We swapped the extension with another phone and the parking function healed itself. I'm going to have her reboot the phone and replace it if that doesn't do it. Thanks for your response.