How to setup cell phones based workgroup

[eegolf]

We wrote an article on how to setup a cell phones based shoretel workgroup. Our internal after hours support line(8 agents) is configured this way as well as numerous customers. This is basically a configuration that allows callers to wait in queue while cell phones are called until someone picks up, all transparent to the caller. Good after hours solution to met SLAs.

How to setup a cell phones based ShoreTel workgroup - CIO Solutions