Block Silent Monitoring

[dkobelt]

I am trying to find out how to block silent monitoring on just one of my phones. Any suggestions how to do this?

[jinxed]

I would create a special COS service for the user.

Users > Class Of Service > Telephony Features

Add new. Select all the features you want the user to have. In the "Silent Monitor/Silent Coach Other's Calls" select Accept None. Thats is you want no obe to monitor that user. To prevent that user from monitor others call dot select "Allow Initiation"

[dkobelt]

Thank you for the information. Now I just need to find out who is the administrator and how we change this. I am assuming since this is on our server that the administrator is as well.

Thanks again!