call fowarding to a long distance #

[msandsnes]

I am trying to setup Call forwarding to a long distance number and i just cann't seem to get it to work. I was hoping some one could point me to a step by step guide on this. Here is what i need. I have a user that wants his calls to be forwarded to his cell number after 3 rings if he does not answer. His cell phone number is a long distance number. I have gone through and setup as much of it as i could. Now here is the weird thing. If i try to call his phone from my shoretel in the office dialing 9 to get an outside line it will forward the call. If i try to directly call his number from my cell phone it will not forward the call. Please any help would be great. I have to be close.

[gandalf]

You need to check that the user group assigned to the VM system has the ability to dial Long Distance. Go into the ShoreWare Director, go to user groups and select Voice Mail Notification. Make sure that the call permissions for that class of service are set to no restrictions. Under telephony also make sure that trunk to trunk conferencing is selected.

[msandsnes]

All of the setup for this was right. I have found what the problem was. It was the carrier of our voice line. It would drop the call because it did not like the fact that ShoreTel would forward the CID of the person that called. In order to get around this I had to set it up as an automatic find me and make sure it was not forwarding the CID of the original caller.

[gandalf]

Ah, the old "you can spoof my D channel" complaint! Actually we are seeing this restriction more and more. In ShoreTel you can basically pump out anything you want for a CID if you have PRI. Some phone companies, however, especially those delivering the PRI via a SIP trunk from a softswitch are not allowing anything but the main billing telephone number of a number in the assigned DID range. Kill joys!

[voipguru]

If your mobile phone or smartphone operates on the HSPA/UMTS network, you should check the status of Call Forwarding and see the number that calls are being forwarded to. Go to Call Settings and select Call Forwarding. Select the type of Call Forwarding you want to check the status of. Select View Status.

[gateway sign]

Usually, there is no need of a step to step guide. There is an option of call forwarding in the handset. When you go to this option, you are given the options like to forward when busy or forward when not answering. You can select the most probably answer and you can define the phone number(s) you want a call to be forwarded. Handsets are made user friendly to guide the user step by step throughout the process till its completion and you don't need to have to do much work. Try to find out the process for your handset on Google or try to go through manufacturer's website.