Forced Agent to use Release Code

[lindlyrawlins]

How do you set the configuration to assure that a wrap code must be entered before the agent can accept another call? We need to have our agents enter a Wrap code at the end of each phone call, but often they fail to do so. Is there a way to enforce the wrap code?

[jinxed]

ECC Version 7

To a spefic agent you want to browse to:
\ShoreTel\ShoreTel Contact Center Server\Agents\Agents folder on the server
Then edit the following settings, to match below, to users ETAS.ini

FWUCodesReqOptionEnabled=1
FWUCodesReqOptionEnabled=1

To apply to all agents, apply to the ETAS.ini the folder \ShoreTel\ShoreTel Contact Center Server\Agents

For a Supervisor, apply to the ETAS.ini file in the \ShoreTel\Contact
Center\Supervisor\Bin\Agents folder on the supervisor’s machine.

It will require a restart of the agent toolbar to update the settings at the client side

For version 6 and below you might to create the settings.