Callback Outbound Caller ID

[CelticTech]

I'm experiencing a problem with the broadcasted caller ID on our contact center. When the option to accept a call back is presented to an agent, the agent accepts and the call is placed there is no broadcasted caller ID on the call. However, if the user places a call on their own, the programmed caller ID is being sent from their station.

We're running the latest build of 5.1 contact center.

Any help with this is greatly appreciated.

[jinxed]

Under the ECC IRN tab in Director, you can set the Caller-ID for Callback calls for each IRN