Contact center does not connect to server

[jmaynard]

I have had this happen on two separate machines about a month apart. Both are running WinXP with version 5.1 of contact center. With no changes to hardware or software on the machine according to the users, the contact center software just stops working and will not launch. I worked with a Shoretel engineer on one and we were not able get it running in a reasonable amount of time, so I had to cut short and ended up re-ghosting the computer to get him up and running quickly. I now have a user that is seeing the same syptoms...I have uninstalled...cleaned the registry and reinstalled and the same problem. The pcm configures fine and runs. When I configure the call center software put in the extension and the IP of the server it never connects it just trys and try and finally times out. If I close it and reopen the pcm which lauches the call center software in the back ground it prompts for the server Ip again and extension, then it never connects. I have looked for firewall, software conflicts and I see nothing that stands out that is not running on other machines in our office. Has anyone else seen this where the contact center runs fine and then just drops out and does not connect? I have looked at the ini files and do not see anything different from the other users that are running. In event viewer nothing other than start initializing and stop initializing.

[jinxed]

Try giving the a new IP address.