No Audio

[acdadmin]

So as I set up a new ECC, I get silence when I call the RoutePoint/IRN that should be playing a script of audio wav file. The wav file is there, it is playable, the call flow works, but I get no audio?

[jinxed]

First, I would make sure the the audio file is in the correct folder structure.
D:\Program Files\ShoreTel\ShoreTel Contact Center Server\IVR (may be a diferent Drive)

Second, make sure it is in the right .wav format.

Thrid, make sure the IVR port is on the Correct Center server.