Problems with TAPI and PCM

[revitupdj]

This one is driving me crazy... i will do my best to explain..
Greetings all,

I recently upgraded from 8.2 to 10.1.. the upgrade went very smoothly but then in a moment of weakness I mistakenly installed the call manager upgrade package on my shoretel server.. which hosed up the install.. after 5-6 hours of troubleshooting i was able to uninstall everything and reinstall the 10.1 upgrade package and all is working very well.

except for the following...

i have a state JFS (job and family services office) that uses the Shoretel system and the PCM quite extensively.. they are natted thru the state firewall back to the County Shoreware server... the process is as follows:

any requests from phone will hit the state firewall at 10.89.184.x that request then gets natted over to the county shoreware server 10.10.x.x

all worked fine before the update, since the update.. the PCM says the line is disconnected and the shoretel TAPI provider info gets populated with the 10.10.x.x shoreware server county ip address... previously this info was populated with the state firewall ip address...10.89.x.x

not sure how to force the TAPI provider to get the state I.P. address..

any suggestions are greatly appreciated

[jinxed]

Im currious did you figure this out?